Troubleshooting

My trip data doesn't seem to be accurate
If your trip was taken when the device was calibrating, then the trip data will not be accurate. Trip data for trips started AFTER the completion of the c...
Tue, 28 Nov, 2017 at 4:22 PM
My Ray is changing colour from left to right when I start my trip
We've added in a startup feature at the beginning of each trip, while the GOFAR unit is connecting with you phone. The lights on the ray will mo...
Thu, 1 Dec, 2016 at 9:45 AM
Upgraded my iPhone, but now I can't connect to my GOFAR
How should it normally work ? 1) User installs GOFAR app on the new phone 2) Starts the car engine  3) Opens the app  4) iPhone prompts to pair with GOF...
Tue, 28 Nov, 2017 at 4:39 PM
Installing Firmware Update not working on Android
We constantly seek to improve GOFAR, but we've improved our Android firmware update process but if you're having a problem here's what you ne...
Fri, 20 Oct, 2017 at 4:50 PM
In my (diesel) car Ray is Red most of the time
[Update 19th October 2017 - this issue now appears to be solved in all diesel cars] We made a change in the algorithm for Diesel cars (in Oct 2016).  I...
Thu, 19 Oct, 2017 at 3:09 PM
How to kill the GOFAR app on an Android phone
Sometimes it helps to forcefully close and re-open the app to reset things. This is called "killing the app" - but it's pretty easy (and not ...
Sat, 23 Dec, 2017 at 4:35 PM
How to kill the GOFAR app on an iPhone
Sometimes it helps to close and re-open the app to reset things.  This is called "killing the app" - but it's very easy (and not at all dange...
Wed, 18 Oct, 2017 at 2:53 PM
Firmware Update is not working
Why do users need to frequently update the firmware ? By firmware we mean the software that runs on the GOFAR adapter (OBD ii unit). At GOFAR we are...
Tue, 31 Oct, 2017 at 2:47 PM
Fuel economy seems inaccurate on my diesel car
We have come across a few diesel cars where fuel consumption reported by GOFAR does not accurately match the car's output.  What's the problem...
Thu, 24 May, 2018 at 12:59 PM
Odometer reading on GOFAR does not match with car
The first thing to point out is that GOFAR reads data that car manufacturers provide from the OBD port.  Unfortunately odometer (or mileage) is not one of t...
Thu, 26 Oct, 2017 at 3:53 PM