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Find Answers quickly on Common Questions about your GOFAR
Before I Buy
Where can I buy a GOFAR?
How much is shipping for domestic and international?
Can you set up GOFAR on multiple phones?
Will it work with an OBD II splitter?
I want to cancel my order.
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GOFAR not connecting to phone's Bluetooth
The 2 outside lights on my ray are red
I've installed GOFAR but Ray won't light up and trips have never recorded on my phone
Fuel consumption not accurate
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Product and Features
What happens if my phone isn't in the car when I take a trip?
GETTING STARTED: Where do I plug in the GOFAR dongle?
How come I didn't get 100 on my latest drive?
Can I make phone calls and use other apps will GOFAR is working?
What does the red light vs purple light vs blue light mean?
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GOFAR Smart Assist
What can GOFAR smart assist do for me?
How can I get GOFAR smart assist?
HELP! How do I call to get roadside assistance now?
Can I transfer my policy to a new car?
How do I cancel my Smart Roadside Assistance subscription?
Basic and Premium Subscriptions
What are Basic and Premium Subscriptions?
What happens when I reach 1000 work kms on the Basic plan?
I want to upgrade my plan.
Does having GOFAR Unlimited extend my warranty?
Are there any fees for downgrading or cancelling?
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Offers For Early Customers (purchases before 14th Feb '21)
Why is free access to the Unlimited Plan ending for early customers?
What if I want to keep the Unlimited Plan?
Is there an option to use GOFAR for free?
I want to stay on the Unlimited Plan. Is there a discount?
When are the changes happening?
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