Troubleshooting

Odometer reading is wrong as well as dates for the export.
Good news is that we will be updating both the iPhone and Android apps in the next few weeks that will improve the odometer estimate shown in the apps:) ...
Tue, 28 Nov, 2017 at 5:15 PM
Export is not working, Not exporting my trips
We have a bit of a problem with the time zone on the data export. This means that sometimes trips get missed. To get around this, please select a broader ...
Tue, 28 Nov, 2017 at 5:18 PM
Stuck on encrypting connection during setup
This problem can occur on either Android or iPhone. It almost always happens if the user has tried to pair with GOFAR through the Bluetooth settings on the ...
Sat, 23 Dec, 2017 at 4:47 PM
How to check if your GOFAR Firmware is up to date.
Purpose Firmware is the special name for the software that runs on the GOFAR Adapter. Having up to date firmware is very important for your GOFAR to work b...
Wed, 5 Aug, 2020 at 2:32 PM
How to force update the GOFAR Firmware
Purpose:  There are some cases where it may be necessary to manually update the Firmware on the GOFAR Adapter (we call this a forced update or firmware rec...
Fri, 2 Aug, 2019 at 11:21 PM
How to check you have the latest GOFAR App on Android
Purpose:  Having the latest GOFAR App installed is very important for your GOFAR to perform well, and ensures you have access to all the latest development...
Wed, 5 Aug, 2020 at 2:33 PM
How you check if your GOFAR app is up to date on iPhone.
Purpose:  Having the latest GOFAR App installed is very important for your GOFAR to perform well, and ensures you have access to all the latest development...
Wed, 5 Aug, 2020 at 2:33 PM
How to reset the GOFAR Adapter
Purpose:  Resetting the GOFAR Adapter gives it a fresh start and can help in case there are problems. When you reset the GOFAR adapter it refreshes it'...
Sat, 23 Dec, 2017 at 4:57 PM
How to manage filters on iPhone
Purpose There are instances in which you don't see any data on the home screen of the app. This happens when you have active filters.  Active filters...
Thu, 8 Mar, 2018 at 4:18 PM
How to manage filters on Android
Purpose There are instances in which you don't see any data on the home screen of the app. This happens when you have active filters.  Active filters...
Thu, 5 Apr, 2018 at 6:16 PM