We want it to be easy and efficient to get help when you need it. 

Here are the best ways to contact us, from quickest to most personal.

1. Check our FAQs

Most of the answers are in our FAQs.

You can also ask ChatGPT. It's surprisingly good at answering questions these days, but occasionally it gets things wrong or makes something up. If you're unsure about an answer, please check with us rather than relying on it.

2. Email support — the best option

For the quickest and most reliable help, email support@gofar.co

We're on email all day, every work day and one of our support team will get back to you within 1 business day, although we usually respond much faster.

Email is the best way to contact us because it gives us the information we need to investigate your question and means we can make sure nothing gets missed.

3. Want to talk to someone?

We love speaking to our customers. We don't hide behind email or make it difficult to get hold of us.

However, we don't currently have the capacity to answer inbound phone calls, so please don't expect someone to pick up if you call us.

Instead, you can:

• Book an online meeting at a time that suits you: https://calendar.app.google/8ZgDuCVVwswVqzgs5
• Email support and ask us to call you back.

When we call, it will come from 0253 015 015

When we SMS it will come from 0489 27 0489

In short

• Have a question or need help? Email us.
• Want to talk? No problem. Book a meeting or ask us to call you back.