Troubleshooting
Diagnosis: GOFAR should automatically connect to your phone each time you take a trip. If this doesn't happen, you may notice the outer two lights on t...
Sat, 23 Dec, 2017 at 4:58 PM
We have added a feature to the ray to let you know if it isn't connected to your phone. This happens because your phone is not in the car, is not char...
Tue, 28 Nov, 2017 at 4:03 PM
This can be solved by taking the following steps: Unplug the GOFAR adapter from your car.
Start the car engine
Wait for 10 seconds with the engin...
Wed, 18 Oct, 2017 at 2:39 PM
How your car calculates your odometer Your car calculates your odometer too. The car calculates odometer distance using tyre rotation and has to be accura...
Mon, 23 Apr, 2018 at 8:38 AM
For most cars GOFAR is 99+% accurate with reported fuel consumption figures. However for some cars (that do not have a MAF sensor*) and diesel vehicles the...
Thu, 24 May, 2018 at 1:15 PM
If you're getting trip data then your phone is connected to the Adapter (great), but the Ray is not. In most cases the problem is either the cable p...
Wed, 18 Oct, 2017 at 2:20 PM
It's unusual, but over time the cable connecting the Adapter and the Ray can become loose.
Please unplug the cable at both ends and then reconnect ...
Wed, 18 Oct, 2017 at 2:26 PM
GOFAR is designed to collect your trips seamlessly in the background and it usually does so! However it may not connect to your Android phone in the follow...
Fri, 20 Oct, 2017 at 4:41 PM
GOFAR is designed to collect your trips seamlessly in the background and it usually does so! However it may not connect to your iPhone in the following sit...
Fri, 20 Oct, 2017 at 4:42 PM
Auto calibration of the motion sensors may take 30-60 minutes of driving, depending on the type of traffic you are in. When you start calibrating, all th...
Tue, 17 Oct, 2017 at 2:29 PM