Troubleshooting

How to kill the GOFAR app on an Android phone
Sometimes it helps to forcefully close and re-open the app to reset things. This is called "killing the app" - but it's pretty easy (and not a...
Sat, 23 Dec, 2017 at 4:35 PM
How to kill the GOFAR app on an iPhone
Sometimes it helps to close and re-open the app to reset things.  This is called "killing the app" - but it's very easy (and not at all danger...
Wed, 18 Oct, 2017 at 2:53 PM
How to change my phone.
There are instances in which you will have a new phone and you would need to set it up with your GOFAR.  It is pretty easy to do all you need to do is f...
Mon, 10 Sep, 2018 at 12:27 PM
Stuck on encrypting connection during setup
This problem can occur on either Android or iPhone. It almost always happens if the user has tried to pair with GOFAR through the Bluetooth settings on the ...
Sat, 23 Dec, 2017 at 4:47 PM
My Ray has never lit up (but I am getting trips on my phone)
If you're getting trip data then your phone is connected to the Adapter (great), but the Ray is not. In most cases the problem is either the cable p...
Wed, 18 Oct, 2017 at 2:20 PM
How to check you have the latest GOFAR App on Android
Purpose:  Having the latest GOFAR App installed is very important for your GOFAR to perform well, and ensures you have access to all the latest development...
Wed, 5 Aug, 2020 at 2:33 PM
How you check if your GOFAR app is up to date on iPhone.
Purpose:  Having the latest GOFAR App installed is very important for your GOFAR to perform well, and ensures you have access to all the latest development...
Wed, 5 Aug, 2020 at 2:33 PM
How to ensure GOFAR is running in the background on Android phones
There are times where the GOFAR app won't connect to the adapter or it just won't run in the background, which could cause missing trips and missing...
Fri, 21 Aug, 2020 at 1:12 PM
How to manage filters on iPhone
Purpose There are instances in which you don't see any data on the home screen of the app. This happens when you have active filters.  Active filters ...
Thu, 8 Mar, 2018 at 4:18 PM
How to manage filters on Android
Purpose There are instances in which you don't see any data on the home screen of the app. This happens when you have active filters.  Active filters ...
Thu, 5 Apr, 2018 at 6:16 PM