GOFAR is designed to collect your trips seamlessly in the background and it usually does so! However it may not connect to your Android phone in the following situations
- If Bluetooth has been turned off on your phone
- If you have closed the GOFAR app on your phone
- If the Android operating system has closed the GOFAR app on your phone
Standard troubleshooting if your Android phone is no longer connecting to GOFAR is as follows:
- Make sure Bluetooth is turned on your phone
- Make sure the app is open on your phone
- Start the car with the app open and check the live trip is recording on your phone
If you're still not able to connect try the following
- Close the GOFAR app and reopen it
- [Here's how to close an app on an Android phone]
- Turn Bluetooth off and on
- Start the car with the app open and check the live trip is recording on your phone
If GOFAR is still not connecting with your phone, try the following:
- Turn OFF Bluetooth on your phone
- Close the GOFAR app
- Unplug GOFAR Adapter from OBD port
- Start the car engine
- Then plug the Adapter back into the OBD port
- Turn ON Bluetooth on your phone
- Open the GOFAR app
- Check to see a live trip is recording on your phone
If you are still having issues at this point, please contact us on support@gofar.co so that we can investigate further.