This can be solved by taking the following steps:
Unplug the GOFAR adapter from your car.
- Start the car engine
- Wait for 10 seconds with the engine running
- Plug the GOFAR adapter back into your car, with the engine still running
- Check the Ray is now lit up.
If this fix works, then Ray should be white and ready to calibrate.
If this does not fix your problem, it's possible that your car is not fully compatible with GOFAR.
Please contact firstname.lastname@example.org describing your issue so we can investigate further.