Product and Features

GETTING STARTED: Using the Dual-lock (velcro) sticker for the Ray
Some cars' dashboards are softer or made of material that makes it difficult for the adhesive to stick quickly. In these cases, we advise that you: ...
Thu, 9 Aug, 2018 at 3:17 PM
Do you delete all my data if I cancel my account?
If you decide you don't want to use GOFAR anymore and you want to cancel your account with us, we will delete your personal data. To do this, plea...
Tue, 18 Oct, 2016 at 2:16 PM
Can I delete trips?
To maintain the integrity of the data, we need to keep all trips taken on your account intact in the database.
Wed, 9 Mar, 2016 at 11:25 AM
I have lost my dongle/cable/ray - how do I get a new one?
Contact us at and we can arrange for you to purchase spare parts.
Tue, 18 Oct, 2016 at 2:17 PM
Where is my data stored?
GOFAR stores all data securely in the cloud - please see our data privacy policy for more
Thu, 22 Dec, 2016 at 1:08 PM
GETTING STARTED: Installation instructions
For comprehensive installation instructions please use this link:
Thu, 9 Aug, 2018 at 3:19 PM
How do I change the fuel price?
The fuel price is updated every time you enter a fill up. The default price is $1 (or 1 of your currency).  To do a fuel fill up on the iOS app...
Tue, 18 Oct, 2016 at 5:43 PM
Do I need to do anything if I have removed and then plugged in the dongle?
If the adapter has been unplugged, you can just plug it back in and it should pair with your phone again without any trouble.   The motion sensors w...
Tue, 17 Oct, 2017 at 1:50 PM
Can I edit a fuel fill up?
Yes you can. Select the fill up you wish to edit from your timeline on the home screen:  The enter the correct details in, and Save: ...
Tue, 18 Oct, 2016 at 5:47 PM
I can't see any of my trips anymore
The home screen on the app shows a summary of your trips for the current week, which runs from Monday morning to Sunday night. That means that on a Mon...
Tue, 18 Oct, 2016 at 2:20 PM