Some cars' dashboards are softer or made of material that makes it difficult for the adhesive to stick quickly. In these cases, we advise that you:

  • clean the surface thoroughly with the alcohol wipe provided
  • wait at least 60 seconds for the dashboard to dry completely
  • remove the red backing sticker from the circle
  • push the dual lock circle onto your dashboard, and hold it there, pushing hard for at least 30 seconds
  • leave the dual lock circle on your dashboard for a few minutes to allow the adhesive to dry out a little
  • place the ray on to the dual lock circle and it should sit properly now

If you are still experiencing problems, please contact us at