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Knowledge base
Find Answers quickly on Common Questions about your GOFAR
Before I Buy
17
Where can I buy a GOFAR?
What types of payment do you accept?
What cars does it work on?
Can you set up GOFAR on multiple phones?
GETTING STARTED: Where do I plug in the GOFAR device?
View all 17
Troubleshooting
27
What do the LED colours mean on the GOFAR adapter?
GOFAR is not connecting to my phone
Trips are no long recording on my iPhone
The 2 outside lights on my Ray are red
Odometer reading on GOFAR is different to my car
View all 27
Product and Features
19
What happens if my phone isn't in the car when I take a trip?
Can I make phone calls and use other apps will GOFAR is working?
I am about to change cars - can I take my GOFAR device with me?
How come I didn't get 100 on my latest drive?
What does the red light vs purple light vs blue light mean?
View all 19
Managing Your GOFAR Unlimited Subscription
9
Which Unlimited Plan is right for me?
How do I cancel my subscription?
How Do I Export My Trips Or Logbook?
What happens when I reach 1000 work kms on the Basic plan?
I want to upgrade my plan.
View all 9
GOFAR Smart Assist
5
What can GOFAR smart assist do for me?
How can I get GOFAR smart assist?
HELP! How do I call to get roadside assistance now?
Can I transfer my policy to a new car?
How do I cancel my Smart Roadside Assistance subscription?