Troubleshooting

GOFAR not connecting to phone's Bluetooth
Diagnosis: GOFAR should automatically connect to your phone each time you take a trip. If this doesn't happen, you may notice the outer two lights on ...
Sat, 23 Dec, 2017 at 4:58 PM
My Ray has never lit up (but I am getting trips on my phone)
If you're getting trip data then your phone is connected to the Adapter (great), but the Ray is not. In most cases the problem is either the cable ...
Wed, 18 Oct, 2017 at 2:20 PM
My Ray was working but now it is not lighting up any more
It's unusual, but over time the cable connecting the Adapter and the Ray can become loose.   Please unplug the cable at both ends and then reconnect...
Wed, 18 Oct, 2017 at 2:26 PM
Trips are no longer recording on my Android phone
GOFAR is designed to collect your trips seamlessly in the background and it usually does so!  However it may not connect to your Android phone in the follow...
Fri, 20 Oct, 2017 at 4:41 PM
Trips are no long recording on my iPhone
GOFAR is designed to collect your trips seamlessly in the background and it usually does so!  However it may not connect to your iPhone in the following sit...
Fri, 20 Oct, 2017 at 4:42 PM
Auto-calibration is taking a long time
Auto calibration of the motion sensors may take 30-60 minutes of driving, depending on the type of traffic you are in.  When you start calibrating, all th...
Tue, 17 Oct, 2017 at 2:29 PM
I've installed GOFAR but Ray won't light up and trips have never recorded on my phone
This can be solved by taking the following steps: Unplug the GOFAR adapter from your car. Start the car engine  Wait for 10 seconds with the engin...
Wed, 18 Oct, 2017 at 2:39 PM
The 2 outside lights on my ray are red
We have added a feature to the ray to let you know if it isn't connected to your phone. This happens because your phone is not in the car, is not cha...
Tue, 28 Nov, 2017 at 4:03 PM
My trip data doesn't seem to be accurate
If your trip was taken when the device was calibrating, then the trip data will not be accurate. Trip data for trips started AFTER the completion of the c...
Tue, 28 Nov, 2017 at 4:22 PM
My Ray is changing colour from left to right when I start my trip
We've added in a startup feature at the beginning of each trip, while the GOFAR unit is connecting with you phone. The lights on the ray will mo...
Thu, 1 Dec, 2016 at 9:45 AM