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Knowledge base
Find Answers quickly on Common Questions about your GOFAR
Before I Buy
16
Where can I buy a GOFAR?
How much is shipping for domestic and international?
Can you set up GOFAR on multiple phones?
Will it work with an OBD II splitter?
I want to cancel my order.
View all 16
Troubleshooting
40
GOFAR is not connecting to my phone
Odometer reading on GOFAR is different to my car
I've installed GOFAR but Ray won't light up and trips have never recorded on my phone
Fuel consumption not accurate
My Ray has never lit up (but I am getting trips on my phone)
View all 40
Product and Features
23
What happens if my phone isn't in the car when I take a trip?
GETTING STARTED: Where do I plug in the GOFAR dongle?
How come I didn't get 100 on my latest drive?
Can I make phone calls and use other apps will GOFAR is working?
What does the red light vs purple light vs blue light mean?
View all 23
GOFAR Smart Assist
5
What can GOFAR smart assist do for me?
How can I get GOFAR smart assist?
HELP! How do I call to get roadside assistance now?
Can I transfer my policy to a new car?
How do I cancel my Smart Roadside Assistance subscription?
Basic and Premium Subscriptions
11
What are Basic and Premium Subscriptions?
What happens when I reach 1000 work kms on the Basic plan?
I want to upgrade my plan.
Does having GOFAR Unlimited extend my warranty?
How do I cancel my subscription?
View all 11