Same here. Received the GoFar today, went through the setup process, including installing the latest firmware. Calibrated, but no dice. Tried quitting app and starting it again, plugging in and out the cable at both ends, unplugging the dongle and putting it back in, and switching the car on and off. No dice.
Well, I have a Honda Fit 2010 in Canada and here is their answer.:"Looks like a communication problem between dongle and the car. It uses a type of OBD protocol that is a bit uncommon and our software is having some issues there. We are working to resolve it as our highest priority. "
They are working on it.... hopefully they will find out what it is!
If you are having trouble getting Ray to light up, these are possible reasons:
I had the same issue. When I received the Gofar everything worked fine for couple of weeks. Then ray stopped working. I raised a ticket with Gofar team along with some photos of installation. They realised it's a faulty cable from Dongle to Ray. They sent me a new cable and it is working fine.
I am looking into your ticket and will get back to you as soon as I have more information about this issue.
The light on my device switched off at times while driving. Is that normal?