In some marketing campaigns, customers have been offered a satisfaction guarantee. This works as follows:

  • Refund requests must be made to The request needs to include an explanation of why the product is not meeting your needs. If the reason given relates to a technical problem, GOFAR reserves the right to attempt to first resolve the issue rather than providing a refund. Once the refund request has been confirmed a return delivery address will be provided
  • The product (dongle, ray and cable) must be returned in working condition
  • The return postage needs to be paid for by the customer
  • The customer needs to provide a tracking link for return packages to
  • The customer refund will be processed once the GOFAR unit has been received at the address provided for refund processing
  • GOFAR will refund the full purchase price of the device.