I have noticed that on the odd occasion that I have either updated software, or the app had to be re-installed, that all the historical data prior to this point is no longer on the app.
I have however tested the data download and the tag trip features and they work well.
Is my historical data available from your server?
All your data is securely stored on the server.
The app currently does not have the ability to sync data back down from the server but this capability will be added in a future release.
The data download is for the current "vehicle profile". If you've done another vehicle setup, this creates a new "vehicle profile". We are currently adding the capability to link back up to an old vehicle profile however I must admit it is a little awkward at the moment.
In the meantime, we can personally deliver you a CSV with all your historical data if you wish!
It has been done, good sir.
We've been having more and more conversations here about building a great product to support tax reporting. Please do let us know how you get on with your reporting and if there's anything further we can do to make the process easier.
Thanks for the feedback Adam, we'll do our best to deliver this soon.
You are right, we should be able to restore your data and your profile from the backup. Our next iteration of the app will be able to do this. Unfortunately for now you will have to redo the setup with the new car. We are very sorry for the hassle.
I am extremely sorry for not replying earlier. Your message didn't come to my attention before.
Are you still having the same issues ?